Newcastle University

What makes Chris unique as a speaker and tech trend commentator is his digital product management experience from the publishing industry (he was previously the Head of Product Development at The Times & The Sunday Times and Head of Product at CareerBuilder.com combined with his commercial focus (previously the Head of Commercial Product Development at Daily Mail General Trust) and is currently setting up a $90m US social media start-up in EMEA called Glassdoor.com. ‌The Evening Standard named him one of London’s most influential individuals within new media and his books about social media, published by the worlds largest academic book publisher, has become bestsellers.

At ICRM, Chris will speak about "Case Studies - The Best Business Use of Social Media Right Now”, which will lead to an academic and practitioner debate on social media, business challenges, and customer relationships

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